Last updated: 27 July 2026
These terms apply when you buy physical goods from the Tales from Davidstown online shop at https://talesfromdavidstown.com/.
Please read these terms before placing an order. By placing an order, you confirm that you accept these terms.
These terms do not apply to Patreon memberships, purchases made through Steam, streaming services or purchases made through another third-party platform. Those purchases are governed by the terms of the relevant platform.
If you are buying goods for business purposes or wish to place a bulk order, please contact us before ordering.
The Tales from Davidstown online shop is operated by:
RO Pictures Limited
Company number: 13394079
VAT registration number: GB385966137
Registered in England and Wales
Registered office: 2 Forest Farm Business Park, Fulford, York, North Yorkshire, YO19 4RH, United Kingdom
Email: tfd@ropicturesuk.com
Telephone: +44 (0)1904 349315
The registered office is not a general returns address. Please contact us before sending anything back.
We use Printful to manufacture, pack and dispatch some products on our behalf. RO Pictures Limited remains the retailer responsible for your order, and your contract is with us rather than Printful.
Many of our products are made after an order is placed. A standard Tales from Davidstown design is not treated as personalised merely because it is produced on demand.
Products made to your specifications or clearly personalised may be subject to different cancellation rules. We will identify these products before you order.
We take reasonable care to describe and display products accurately.
Product images are for illustration. Colours may vary slightly because screens display colours differently. The position and scale of printed or embroidered artwork may also vary slightly between individual products.
Please check the product description, measurements, materials, care instructions and size guide before ordering. Unless the product description says otherwise, product dimensions are approximate.
These reasonable variations do not affect your rights if a product is faulty, incorrect or materially different from its description.
You can review and correct your order before making payment. Please check the products, variants, sizes, colours, quantities, delivery address and delivery method carefully.
When you place an order, you are offering to buy the selected goods under these terms.
We will send an email confirming whether we have accepted your order. The contract between you and us is formed when we send our order confirmation. Please keep a copy of the confirmation and these terms.
We may decline an order before accepting it if:
a product is unavailable
we cannot authorise your payment
we cannot deliver to the address supplied
the product or price contains a clear error
we reasonably suspect fraud or unlawful activity
accepting the order would breach a legal or regulatory requirement
If we cannot accept an order after taking payment, we will refund the amount paid.
You must be at least 18 years old to place an order. If you are under 18, a parent or legal guardian must place the order for you.
The product price is the price shown when you place your order.
Product prices displayed on the shop are exclusive of VAT, sales tax and other applicable transaction taxes unless stated otherwise.
WooCommerce will calculate VAT, sales tax or an equivalent tax automatically based on information including your delivery address and the tax rules that apply to your order. The applicable tax amount will be shown at checkout before you place your order.
Delivery charges are added separately and shown at checkout. The total amount payable, including product prices, taxes collected by us and delivery charges, will be shown before you confirm payment.
The website may display prices in different currencies based on your location or currency selection. You will be charged in the currency shown at checkout.
Currency conversion rates may change. Your bank or payment provider may apply its own conversion rate or charge a separate fee.
If a price or discount is shown incorrectly, we may contact you to confirm whether you wish to continue at the correct price or cancel the affected item. We will not charge the corrected price without your agreement.
You must pay for your order when it is placed. We accept the payment methods shown at checkout.
Card payments are processed securely through Stripe. Stripe processes your payment information under its own terms and privacy policy. We do not receive or store your complete card details.
Payment must be authorised before we can process an order. If a payment is declined, your order may not be accepted.
Discount codes and promotions are subject to any conditions shown when they are issued.
Unless stated otherwise:
a discount code may be used once per order
discount codes cannot be exchanged for cash
discount codes cannot be applied after an order is placed
only one discount code may be used on an order
delivery charges are not discounted
We may withdraw or correct a promotion where it contains an error or is being misused. This will not affect an order we have already accepted unless the promotion was applied fraudulently.
Printful may begin producing an item shortly after your order is accepted.
Contact us immediately if you want to change or cancel an order. We cannot guarantee that we can change the product, size, colour, delivery address or delivery method after production has started.
If we cannot stop or change a standard, non-personalised order, your cancellation and return rights may still apply after delivery. Please see our Refunds and Returns Policy.
We deliver to the countries and regions available at checkout. Delivery availability may depend on the product and fulfilment location.
Available delivery methods, estimated times and charges will be shown at checkout. Delivery estimates normally include both production and shipping time.
Unless we agree otherwise, we will deliver your goods without undue delay and within 30 days after accepting your order. If we cannot meet this period, we will contact you. Your legal rights relating to delayed delivery remain unchanged.
An order containing several products may arrive in separate packages or on different days. You will not be charged more than the delivery amount confirmed at checkout unless you later request and agree to a change.
Delivery times are estimates rather than guaranteed dates unless we expressly agree a fixed delivery date with you.
You are responsible for giving us a complete and accurate delivery address.
Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after production or fulfilment begins.
If a parcel is returned because the address supplied was incomplete or incorrect, or because it was not collected, we may ask you to pay the cost of reshipping it. We will not charge for reshipping if the problem was caused by us or Printful.
Orders may be produced and dispatched from a fulfilment centre outside your country.
For international orders, customs duties, import taxes or handling charges may apply. Where these charges are not collected at checkout, you are responsible for paying them to the relevant authority or carrier.
We cannot control customs delays or charges. Please check the import rules that apply in your destination country before ordering.
Nothing in this section limits any mandatory pricing or consumer rights that apply in your country.
You are responsible for the goods once they have been delivered to you, or to a person you nominated to receive them.
You own the goods once we have received payment in full and they have been delivered.
If an order is delayed, missing or marked as delivered but cannot be found, please check the tracking information and contact us.
Please report a parcel that may be lost no later than 30 days after the estimated delivery date. This helps us make a claim with Printful and the carrier within their claim period. This request does not reduce your statutory rights.
If the carrier or fulfilment partner causes a delivery problem, we will work with them to determine the appropriate remedy.
If you are a consumer buying a standard, non-personalised product online, you normally have the right to cancel without giving a reason.
You must tell us that you wish to cancel within 14 days after the day on which you, or a person nominated by you, receives the goods. You then have a further 14 days to send the goods back.
The cancellation right does not apply to certain goods, including products made to your specifications or clearly personalised and sealed hygiene goods once the seal has been broken.
Our Refunds and Returns Policy explains how to cancel, return an item and request a refund. It also includes a model cancellation form.
Nothing in these terms or our Refunds and Returns Policy limits your statutory rights.
We have a legal duty to supply goods that are of satisfactory quality, fit for purpose and as described.
If an item is faulty, damaged, misprinted, incorrect or not as described, contact us as soon as possible at tfd@ropicturesuk.com. Please include your order number and clear photographs of the item, fault and packaging where relevant.
Where possible, contact us within 30 days of delivery. Printful requires quality claims to be submitted within this period, so prompt notice helps us arrange a remedy quickly. This request does not reduce your statutory rights.
Depending on the circumstances and your legal rights, we may provide a refund, repair or replacement. If a return is required because the item is faulty or incorrect, we will provide instructions and cover the reasonable return cost.
Our Refunds and Returns Policy forms part of these terms.
Please contact us before returning anything. Do not send goods to our registered office or directly to Printful unless we have given you return instructions.
Approved refunds will be made to the payment method used for the order. Your bank or payment provider may take several working days to show the refund after we issue it.
All Tales from Davidstown names, characters, stories, artwork, logos, designs, photographs, video, audio and other content are owned by or licensed to RO Pictures Limited.
Buying a product does not transfer any intellectual property rights to you.
You may use the product for personal purposes. You must not copy, reproduce, manufacture, distribute or commercially exploit our artwork, designs or other protected material without our written permission.
We do not exclude or limit liability where it would be unlawful to do so. This includes liability for:
death or personal injury caused by our negligence
fraud or fraudulent misrepresentation
defective products where liability cannot legally be excluded
breach of your statutory consumer rights
If we breach these terms, we are responsible for loss or damage that was a foreseeable result of that breach.
We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed.
We supply products for personal and domestic use. If you use a product for business or commercial purposes, we are not responsible for loss of profit, loss of business, business interruption or loss of business opportunity.
We are not responsible for delay or failure caused by an event outside our reasonable control, such as severe weather, carrier disruption, industrial action, customs delays, natural disasters, war, civil unrest, government action or disruption to essential networks.
If such an event affects your order, we will contact you as soon as reasonably possible and take steps to reduce the effect of the delay.
If there is a substantial delay, you may contact us to cancel the affected order and receive a refund for goods you have paid for but not received.
We use your personal information to process orders, take payment, arrange production and delivery, provide customer support and meet our legal obligations.
We share the information needed to fulfil your order with service providers such as Stripe, Printful and delivery carriers.
For more information, read our Privacy and Cookie Policy.
If you have a complaint about an order, contact:
Email: tfd@ropicturesuk.com
Telephone: +44 (0)1904 349315
Please include your order number and details of the problem. We will review the complaint and respond as soon as reasonably possible.
If we cannot resolve a consumer complaint, we will provide information about any alternative dispute resolution service that we are legally required to identify and state whether we are willing or required to use it.
We may update these terms from time to time. The terms that apply to your order are those published when you place the order.
Changes made after your order is accepted will not affect that order unless the change is required by law or you agree to it.
We may transfer our rights and obligations under these terms to another organisation. If this happens, we will ensure that the transfer does not reduce your rights.
You may only transfer your rights or obligations under these terms to another person if we agree in writing or the law allows it.
Each section of these terms operates separately.
If a court or relevant authority decides that part of these terms is unlawful or unenforceable, the remaining sections will continue to apply.
If we do not immediately enforce a right under these terms, this does not mean that we have given up that right.
These terms are between you and RO Pictures Limited. No other person has the right to enforce them, except where the law provides otherwise.
These terms and any contract between you and us are governed by the law of England and Wales.
If you live in England or Wales, you may bring legal proceedings in the courts of England and Wales.
If you live in Scotland, you may bring legal proceedings in the courts of Scotland or England and Wales.
If you live in Northern Ireland, you may bring legal proceedings in the courts of Northern Ireland or England and Wales.
If you live outside the United Kingdom, you retain any mandatory consumer protections available under the laws of your country. Nothing in these terms prevents you from bringing a claim where your local law gives you that right.
For questions about these terms or an order, contact:
RO Pictures Limited
2 Forest Farm Business Park
Fulford
York
North Yorkshire
YO19 4RH
United Kingdom
Email: tfd@ropicturesuk.com
Telephone: +44 (0)1904 349315
Website: https://talesfromdavidstown.com/
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