Last updated: 27 July 2026
This policy explains your rights when you order physical goods from the Tales from Davidstown online shop (https://talesfromdavidstown.com/).
RO Pictures Limited is the retailer responsible for your order. We use Printful to produce and dispatch some products on our behalf, but your contract is with RO Pictures Limited. Please contact us rather than Printful if there is a problem with your order.
Nothing in this policy limits your rights under UK consumer law.
To request a cancellation, return, refund or replacement, email tfd@ropicturesuk.com and include:
your name and order number
the item concerned
the reason for contacting us
clear photographs if the item is damaged, defective, misprinted or incorrect
a photograph of the packaging and shipping label where relevant
Please do not send an item to our registered office or directly to Printful unless we have given you return instructions. We will confirm whether a return is needed and provide the correct return address.
If you are a consumer who buys a standard, non-personalised product online, you normally have the right to cancel without giving a reason.
You must tell us that you wish to cancel within 14 days after the day on which you, or a person nominated by you, receives the goods. If one order is delivered in separate parts on different days, the period runs from the day after you receive the final part.
You can cancel by emailing tfd@ropicturesuk.com with a clear statement or by using the model cancellation form at the end of this policy.
After telling us that you wish to cancel, you must send the item back within 14 days. Unless the item is faulty, damaged, misprinted or incorrect, you are responsible for the direct cost of returning it. We recommend using a tracked service and keeping proof of postage.
You may inspect an item as you would in a shop. This includes trying on clothing. You are responsible for any reduction in value caused by handling beyond what is reasonably necessary to check the item’s nature, characteristics and fit. We may reduce the refund to reflect that loss in value where the law allows.
For a valid change-of-mind cancellation, we will refund:
the price paid for the returned item
the cost of our least expensive standard delivery option
If you selected a more expensive delivery service, we will not refund the difference between that service and our standard delivery charge.
We will make the refund to your original payment method within 14 days after we receive the returned item or, if earlier, within 14 days after you provide evidence that you sent it back.
The 14-day change-of-mind right does not apply to goods made to your specifications or clearly personalised, such as an item printed with a name, message or artwork supplied or selected specifically by you.
A standard Tales from Davidstown design is not treated as personalised merely because Printful produces it after you place your order.
The exclusion for personalised goods does not affect your rights if an item is faulty, damaged, misprinted, not as described or incorrect.
Please inspect your order when it arrives. If an item is damaged, defective, misprinted, not as described, or different from what you ordered, contact us as soon as possible.
Where possible, please contact us within 30 days of delivery. Printful requires quality claims to be submitted within this period, so prompt notice helps us arrange a refund or free replacement quickly. This request does not reduce your statutory rights.
Please send clear photographs showing:
the full item
the fault, damage, misprint or incorrect product
the packaging and shipping label where relevant
Do not return the item unless we ask you to. Printful does not normally require a damaged, defective or misprinted item to be posted back once a claim is approved.
If a return is required because the item is faulty or we supplied the wrong item, we will provide instructions and cover the reasonable return cost. We will offer the remedy required by law, which may be a refund, repair or replacement depending on the circumstances.
Please check the product description and size guide before ordering.
We do not offer direct size or colour exchanges because replacement items must be produced as new orders. For a standard, non-personalised product, you may use the 14-day cancellation process in section 3 and place a new order for the preferred size or colour.
A small difference between the colour shown on a screen and the finished product is not normally a defect because screens display colours differently. This does not apply if you receive the wrong colour or the product materially differs from its description.
Personalised items cannot be returned because of an incorrect size or colour choice unless they are faulty, incorrect or not as described.
If your order has not arrived by the estimated delivery date, check the tracking information and contact us.
Please report a parcel that may be lost no later than 30 days after the estimated delivery date. This allows us to raise a claim with Printful and the carrier within their claim period.
If tracking marks a parcel as delivered but you cannot find it, please check:
the delivery address on your order
any safe place noted by the carrier
whether a neighbour or another member of your household accepted it
the carrier’s tracking updates or local delivery office
We will review the available tracking information and work with Printful or the carrier to determine the appropriate outcome.
You are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed once an order has entered production or fulfilment.
If a parcel is returned because the address supplied was incomplete or incorrect, or because it was not collected, we may ask you to pay the cost of reshipping it. Printful normally holds unclaimed returned orders for 30 days. If reshipping is not arranged during that period, Printful may donate the goods to charity.
If the delivery problem was caused by an error made by us or Printful, we will not charge you for reshipping.
If you do not want a returned parcel to be reshipped, contact us. We will deal with the order in line with your applicable cancellation and refund rights.
The change-of-mind right does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken. This may include items such as face coverings or underwear where supplied in sealed packaging.
Your rights remain unchanged if such an item is faulty, damaged, incorrect or not as described.
Contact us immediately if you want to cancel an order or change its size, colour or delivery address. Printful may begin production shortly after an order is placed, so we cannot guarantee that a change can be made before dispatch.
If we cannot stop or change a standard, non-personalised order, you may still use the cancellation process in section 3 after receiving it.
Approved refunds will be made to the payment method used for the order. After we issue a refund, your bank or payment provider may take several working days to show it in your account.
We will not charge an administration or restocking fee for exercising a statutory right.
RO Pictures Limited
Company number: 13394079
Registered office: 2 Forest Farm Business Park, Fulford, York, North Yorkshire, YO19 4RH, United Kingdom
Email: tfd@ropicturesuk.com
Website: https://talesfromdavidstown.com/
The registered office is not a general returns address. Please contact us before sending anything back.
This policy is in addition to your statutory rights, including rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Complete and send this form only if you wish to cancel your contract.
To: RO Pictures Limited, 2 Forest Farm Business Park, Fulford, York, North Yorkshire, YO19 4RH, United Kingdom
Email: tfd@ropicturesuk.com
I give notice that I cancel my contract for the sale of the following goods:
Order number:
Goods ordered:
Date ordered:
Date received:
Customer name:
Customer address:
Signature, if this form is sent on paper:
Date:
Skip to content